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Our customers' satisfaction is our number one priority.

Go Green Scientific Return Policy 

At Go Green Scientific, customer satisfaction is our priority. We will work with you to resolve any issues with your order as
efficiently as possible.

General Returns

Return eligibility is subject to each manufacturer's return policy. Products MUST be unopened and in original packaging. Please contact us before initiating a return so we can confirm eligibility.

Customers are responsible for return shipping costs for ordering errors or other non-defective return reasons.

Refunds or credits will be issued once the manufacturer confirms receipt and approves the return.

Hazardous Materials

Due to safety and compliance regulations, hazardous materials are not eligible for return shipping.

Damaged, Missing, Defective Items

Please inspect your shipment promptly upon receipt.

Please inspect packaging materials for missing item(s)

Any damaged or defective items must be reported within 48 hours of delivery.

To initiate a damage/defect claim, email CustomerService@GoGreenScientific.comwith:

A detailed description of the issue & photos showing the damage or defect

Refunds

Refunds will be issued once the manufacturer had confirmed account credit. Refunds may take up to 10 days to appear on your credit card.

We appreciate your business and are here to help with any concerns.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to with directions.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Delivery times may vary depending upon product availability. Please allow 2 business days processing time.

Rush Orders- We try our best to accommodate all requests. Our ability to meet expectation will depend on manufacturer processing time and product availability.

Please contact of it you have any concerns.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!